We would like to take this opportunity to explain your builders warranty/defects liability period.
There is a 12 month builders defect period and a 6 year and 6 month structural warranty on your home, this period begins from the date of Practical Completion, please refer to your handover documentation to obtain this date.
It is important that you submit all items you would like addressed prior to the 12 month maintenance period expiring as any submissions after the 12 month maintenance expiration date will not be accepted. Plumbing or electrical items are deemed as urgent and do not need to wait for the 12 month maintenance inspection, these should be emailed to admin@cpconstructions.net.au or sent directly to the Contractor which you will find listed on the handover documentation.
It is important to note that we do not attend to general wear and tear, damage caused by the occupant or issues with using appliances (the occupant should refer to the instruction manual and/or contact the manufacturer).
Included on this page you will see a copy of the QBCC standards and tolerances, it’s important that you understand what is deemed a defect that the builder is responsible for attending and what may be deemed as home owner maintenance.
- Have you read the instruction manual
- Have you checked the meter box
Due to reactive soil in some areas, this can cause movement in the fence which means the gate may no longer latch. This is not covered under the structural warranty however if this occurs within 12 months then we will adjust at the 12 month maintenance time only
Have the yard gullies been checked for debris
- Has the Instruction manual been read
- Has the aircon been cleaned regularly
These commonly have hair build up which requires regular cleaning
Has anything other than toilet paper been flushed. eg baby wipes
Has anyone been onto the roof and/or installed anything after handover (ie Foxtel or solar panels)
Have the drains been cleaned/checked for build up of hair etc
We have chosen to implement these videos based on providing a better self-service experience, which encourages homeowners to eliminate the issue without a call-out fee.
